FAQ


About Hse of Aura

What is Hse of Aura?

House of aura is a premium apparel brand rooted in African culture, identity and the experiences that connect us across the diaspora. Our clothing represents where we come from, the stories we carry and the pride we have in our roots.

What does Hse of Aura represent?

House of Aura represents connection to home. Whether you're in Africa or thousands of miles away, our pieces are made for those who carry a part of home with them wherever they go.

What inspires Hse of Aura's designs?

Our designs are inspired by African ,Zimbabwean culture, language, humour, resilience and everyday experiences. We draw from both the highs and challenges of life to create clothing that feels authentic to our people and our culture.

Products & Quality

What makes Hse of Aura different?

House of Aura combines African  identity with premium contemporary apparel. We want our clothing to feel culturally meaningful without compromising on quality, style or comfort.

What products does Hse of Aura offer?

Our collection currently focuses on premium T-shirts, with denim two-pieces, tracksuits, hoodies, hats and other pieces being introduced through future New Releases.

Are Hse of Aura products made with premium materials?

Yes. Quality is an important part of House of Aura. We carefully select premium-quality materials so that representing home never means compromising on what you wear.

Sizing & Fit

How do I choose the right size?

Please refer to our size guide before ordering. We recommend checking your measurements and comparing them with the measurements provided for each product.

https://hseofaura.com/pages/size-chart

What if I'm between sizes?

If you're between sizes, consider your preferred fit. Choose the larger size for a more relaxed or oversized look, and the smaller size from our regular fit line for a closer fit.

Orders & Shipping

Where does Hse of Aura ship?

We ship to customers across the UK and internationally. Available destinations and shipping options will be shown at checkout.

How long will my order take to arrive?

Delivery times vary depending on your location and the shipping option selected at checkout. You'll receive relevant delivery information when your order is placed.

Will I receive tracking information?

Where tracking is available for your chosen shipping method, tracking details will be provided once your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or been dispatched, changes may no longer be possible.

Returns & Exchanges

What is your return policy?

Please see our Returns Policy for the current eligibility requirements, timeframe and process for returning an item below. 

https://hseofaura.com/pages/returns-policy

 

Can I exchange an item for another size?

Where exchanges are available, we'll be happy to assist subject to our Returns Policy and stock availability.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order details and photographs of the issue. We'll review the situation and help resolve it.

Caring For Your Hse of Aura

How should I wash my House of Aura clothing?

Always follow the care instructions on the garment label. To help preserve the quality, fit and design of your clothing, we recommend following those instructions carefully.

The Hse of Aura Community

Can I be featured wearing House of Aura?

Absolutely. Join the culture we love seeing how our community wears House of Aura. Tag us on social media or send us your photos for a chance to be featured.

How can I contact Hse of Aura?

You can contact us through the contact details provided on our website. Our team will be happy to help with questions about products, orders and anything else House of Aura.