RETURNS POLICY

Last updated: July 2026

At Hse of Aura, we want you to feel confident in what you wear. If your purchase isn't quite right, we're here to help.

Please read the following policy before requesting a return or exchange.

1. Returns

We accept eligible returns within 14 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused.
Be in its original condition.
Have all original tags and packaging attached and intact.
Not show signs of washing, damage, stains, makeup, perfume or other wear.
Be returned within the applicable return period.

For hygiene and product-protection reasons, certain items may not be eligible for return where applicable.

2. How to Request a Return

To request a return, please contact us through our website with:

Your order number.
The item(s) you wish to return.
The reason for the return.
Any relevant photographs, if requested.

Please wait for confirmation and return instructions before sending your item back.

Items returned without prior confirmation may not be accepted.

3. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights, the customer is responsible for the cost of returning an unwanted item.

We recommend using a tracked shipping service when returning an item, as Hse of Aura cannot be responsible for items lost or damaged while being returned.

4. Exchanges

If you need a different size, please contact us as soon as possible.

Exchanges are subject to availability. If the requested size or replacement item is unavailable, we may offer a refund or another appropriate solution.

The returned item must meet the eligibility requirements outlined above.

5. Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide your order number and photographs showing the issue where appropriate. We will assess the issue and, where applicable, arrange a replacement, repair or refund in accordance with your legal rights.

We will not ask you to pay return costs for an item that is confirmed to be faulty or incorrectly supplied.

6. Refunds

Once your return has been received and inspected, we will confirm whether it has been approved.

Approved refunds will be issued to the original payment method.

Please allow reasonable processing time for the refund to appear in your account, as the timing can vary depending on your payment provider or bank.

Original delivery charges may be treated in accordance with applicable consumer law and the circumstances of the return.

7. Items That Cannot Be Returned

Items that have been worn, washed, damaged, altered or otherwise returned in a condition that does not meet our return requirements may not be eligible for a refund.

This does not affect your statutory rights where an item is faulty, not as described, or otherwise does not meet the requirements of applicable consumer law.

8. International Returns

Customers outside the UK are responsible for following the return instructions provided by House of Aura.

International customers may also be responsible for return shipping costs, customs charges, duties or other fees associated with returning an unwanted item, unless the item is faulty, incorrect, or applicable law provides otherwise.

9. Statutory Rights

Nothing in this Returns & Exchanges Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

If you are purchasing from the UK, you may have additional statutory rights in relation to online purchases, faulty goods, goods that are not as described, and cancellation of certain orders.

Where applicable law provides you with greater rights than those set out in this policy, your statutory rights will apply.